When you apply we'll only conduct a soft credit search which won't affect your credit rating. This type of search is only visible to you on your credit file, other lenders will not be able to see this. If we pay out a loan, we will report this to the credit references agencies and this will be visible to other lenders. Taking out new loans may have an impact on your credit rating.

No, we’re a direct loan lender. We work with a number of introducing brokers who are paid a commission or a fee by Norwich Trust to cover their costs. You can find details of any commission paid in the loan agreement. Norwich Trust brokers will not charge customers upfront (payable in advance of getting a loan) broker fees under any circumstances.

If a broker has charged you a fee, we would like to know – even if the loan does not complete.

Open banking allows you to safely and securely share your financial data, such as income and outgoings, with regulated financial service providers.

Having access to this information will allow us to assess your financial situation and make a decision about your loan.

Read more on our Open Banking page.

Yes, we need to speak with you over the phone in English and you need to be in a position to read the loan agreement and supporting documents which are also in English, to ensure that you fully understand the contract you are entering into.

On average, we take 2-3 working days to pay out a loan.

The initial online application can take as little as a few minutes. We’ll then need to assess your financial situation via Open Banking by examining your income and outgoings. We’ll also need to speak to you to discuss your circumstances, make sure you are happy with the loan, and that the monthly repayments are affordable.

You may need to send us a few supporting documents which could include:

• Proof of address
• Proof of income
• Proof of identification

Yes. At any stage of the loan application process, you can change your mind. You will not incur any costs.
Once the loan has been paid out, you can withdraw from the agreement by letting us know within 14 days (beginning the day after we transferred the money to your account). You will then need to return all of the funds advanced (the total amount borrowed) to us within 30 days of giving notice of withdrawal.

This must be paid to us by cheque, bank transfer or debit card. Full terms and conditions are provided in the loan agreement.

Yes, but this isn’t limited to mortgage holders. If you own your property outright we can still help. We can also accept those with a buy-to-let property, as long as it is located in England, Scotland or Wales.

Please note, you must be named on the deeds of the property to be classed as a homeowner.

Our rates are based on the loan and term, rather than on a person’s credit score. This means that the rate you see on the calculator when you apply, will be the rate you get.