At Norwich Trust, we're committed to providing excellent customer service and a straightforward, transparent lending experience. Customer feedback helps us continually improve the service we provide. Our reviews are collected independently through Trustpilot and customers who receive a loan payout are invited by text message to share their experience.
Customers are free to leave honest feedback, whether positive, negative or somewhere in between. Ratings and review numbers are updated automatically as new reviews are received. Reviews provide insight into individual customer experience and the service we provide, but do not necessarily represent every customer's experience.
While we always strive to deliver the high standards of service, we understand that issues can occasionally arise. If you're unhappy with any aspect of our service, we encourage you to contact us so we can investigate and work towards a resolution. If you have a concern, please visit our Complaints page.
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